Tower Trouble support

For help, feedback, privacy questions or an unresolved player report, contact Vasser Studios through our contact form.

Something went wrong?

Include your app version, phone model, what you were doing and a screenshot if useful. Please do not send passwords, private keys or your device's leaderboard credential.

Where is my score?

Only new Endless runs started with an online ticket can post scores. Offline games still count towards your personal best. Pending results retry when you reconnect. Climb and Puzzle achievements are separate from the Endless leaderboard.

Report or hide a player

Open the options beside a leaderboard player to report an offensive nickname, suspicious score or other concern. Reports are reviewed by Vasser Studios; they do not automatically ban a player. Hide player removes their row on your device, and Hidden players lets you undo that choice.

My progress is missing

Progress is stored on this device. Guest profiles have no recovery account or cloud backup. Uninstalling, clearing app storage or deleting all data can permanently remove progress.

Delete your data

Open Settings → Delete All Data in the game. For a web request or when the app is unavailable, visit Tower Trouble data deletion.